Refund policy

1. This clause applies where Blue Dinosaur, at its sole and absolute discretion, accepts the return of Goods from the Customer.

2. The Customer undertakes to examine the Goods immediately after delivery.

3. Any dissatisfaction with any Goods and all return and refund requests must be made by the Customer to Blue Dinosaur within seven (7) days of delivery of the order to the Customer. Complaints, return and refund requests can be made to info@bluedinosaur.com.au. Blue Dinosaur reserves the right to request photos of the original Goods.

4. Any returns or refunds must be authorized by Blue Dinosaur before any Goods can be returned.

5. Blue Dinosaur will not be obliged to accept Products returned by the Customer or granting a credit for such Products, unless:

    1. the returned Goods are accompanied by Blue Dinosaur's packing reference and original invoice or the original invoice number; and
    2. the Goods are returned in original packaging and condition in which they were delivered or collected.

6. The return of Goods will be assessed and reviewed on a case by case basis.

7. Any discount or allowance (however determined) allowed by Blue Dinosaur to the Customer in respect of the Goods will be credited against the price of the Goods and will represent a reduction of that price.Should any refund be payable, such refund will be paid within 30 days.

8. Notwithstanding any right of the Customer to return the Goods, to the extent permitted by law, Blue Dinosaur will not accept the return of the Goods in the following circumstances:

    1. where the Goods have been incorrectly ordered by the Customer;
    2. any Goods that cannot be returned for health and/or safety reasons;
    3. if the Goods have been damaged or a defective as a result of the Customer's negligence in dealing with the Goods, or mishandling or misuse of the Goods;
    4. where the Customer has purchased the Goods from wholesaler, broker or other unauthorised supplier;
    5. where the Customer has purchased the Goods from a trustee, administrator, receiver or liquidator sale or auction.

9. The Customer is responsible for all shipping, postage, delivery, and / or freight costs when returning any Goods to Blue Dinosaur.