Radical Rewards T&C's
Radical Rewards (also referred to as Blue Dinosaur’s Loyalty Program) is a customer rewards program (“Program”) managed and conducted by Blue Dinosaur (ABN 89 159 791 376) (“Blue Dinosaur” “we” or “our”) for the benefit of its customers (“Customer” or “you”). Opting in to the Program is automatic upon: the creation of a Client file by providing personal information for the Blue Dinosaur database (“Client file”) online via the program sign-up box on https://bluedinosaur.com.au
PARTICIPATION AND MEMBERSHIP
Participation in the Program is only open to all Blue Dinosaur customers that have access to our online stores. If you are under the age of 18 years, you must have parental/guardian approval to opt in to the Program, and further your parent/guardian must read and consent to these Terms and Conditions. These Terms and Conditions will be accepted by you and will be binding on you at the time of opting in. If you do not agree to be bound by these Terms and Conditions please do not participate in the Program.
CALCULATION OF RADICAL REWARDS POINTS
Purchases on our online stores will be converted into points provided you use the email address associated with your Radical Rewards account. Radical Rewards excludes returns, refunds, delivery charges, and the purchase of gift cards. Radical Rewards spend includes local taxes.
Your Radical Rewards spend will be calculated and accumulated over a rolling 12 month period and your point balance is accessible in real time. Blue Dinosaur reserves the right to change points balances if it believes someone is unfairly accumulating points not within the rules set out in this document. Program Spend will not be calculated more than once.
Points earned as part of this loyalty program are not redeemable as cash or monetary value.
RADICAL REWARDS TIER:
As part of the Program, you will unlock Radical Reward tiers by purchasing goods on our online store and/or performing certain ‘point-earning’ behaviours:
- CLUB MEMBER – To check-in you need to spend $249.99.
- CLUB CHAMP – To check-in you need to spend $749.99.
- SEMI PRO – To check-in you need to spend $1499.99.
- PRO – To check-in you need to spend ABOVE $1500.00.
Once you unlock a Radical Rewards tiers, you will hold this tier for 12 months. Any transactions that occur in one of Blue Dinosaur’s partner retail stores will not count to the Radical Rewards Loyalty Program. Orders placed online can take up to 36 hours to reflect in a customer’s Radical Rewards Dashboard.
To the extent that a Radical Rewards tier has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of Blue Dinosaur, we may adjust your Radical Rewards tier to the extent necessary to address the breach or error (as the context permits).When a Customer obtains a refund or reimbursement for goods purchased from Blue Dinosaur, an adjustment is also made to the Radical Rewards account in the amount of the reimbursement granted.
TRANSFERS AND CLIENT FILES
Any transactions by another customer at online cannot be transferred to a different customer for someone else to obtain Radical Rewards points.
There can be only one customer for each Radical Rewards membership. Transactions from multiple Customer files cannot be joined into one Radical Rewards spend amount. It is your responsibility to ensure that Blue Dinosaur has only one Client file for you. If you suspect that you have more than one Client file, please contact our customer support team.
Any Radical Rewards points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Radical Rewards points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent.
Any rewards, gifts, benefits or offers communicated as part of the Radical Rewards Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only Radical Rewards members who receive our communications are eligible to use and redeem any rewards, gifts, benefits or offers. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent.
All Radical Rewards gifts, benefits or offers are subject to availability. Blue Dinosaur is not liable for any rewards, gifts, benefits or offers not being available for any reason.
If you have opted-out of receiving our Radical Rewards communications, you will not eligible to receive any rewards or perks of the program.
Blue Dinosaur reserves the right to change or withdraw the Radical Rewards rewards and giveaways and these terms at any time without notice.
Content will be supplied to you via your email entered at the time of sign up. You must opt-in to receive emails from Blue Dinosaur and Radical Rewards to receive any email regarding Radical Rewards (this includes sale and promotional emails). If you are not receiving Radical Rewards emails, please contact us via email@example.com.
Double points are only awarded to customers who are a part of Blue Dinosaur’s loyalty program and who purchase products through our online store during the promotion period stated.
CHANGE OF DETAILS
You should advise Blue Dinosaur of any change of name or email address by via your Radical Rewards account. Blue Dinosaur is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of Radical Rewards communications and rewards, gifts or benefits or the loss or downgrade. Changes to your details can be made via your Radical Rewards account.
SUSPENSION AND/OR TERMINATION
Blue Dinosaur may immediately suspend or terminate your participation in the Radical Rewards Program without further notice if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Blue Dinosaur, the Radical Rewards Program or your Customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of Blue Dinosaur; (d) have supplied or are attempting to supply false or misleading information to Blue Dinosaur; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Blue Dinosaur awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any Blue Dinosaur staff or any other Customers online; or (g) become bankrupt.
Where your right to participate in the Radical Rewards Program is suspended or terminated, any benefits, rewards and rights and Radical Rewards status you may have at that time under the Radical Rewards Program shall thereby suspend or terminate (as the case may be).
The Customer’s participation in the Radical Rewards Program may be terminated by either Blue Dinosaur or the Customer by providing the other party with at least 30 days written notice.
WARRANTIES AND LIABILITY
All conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom, under the general law or by statute, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under, or pursuant to, the Radical Rewards Program (“Warranties”), are expressly excluded to the extent permitted by law.
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, State or Territory legislation (the “Acts”) where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon the Customer pursuant to any of the Acts, Blue Dinosaur’s’ sole liability for breach of any such condition, warranty or other obligation is limited to:
- in the case of goods, supplying the goods or services again or payment of the cost of having the goods or services supplied again;
- in the case of any claim relating to points, to crediting that number of points to the Customer’s account; or
- in the case of any claim relating to a reward, to crediting the number of points redeemable for that reward to your Radical Rewards Program account.
To the extent permitted by law, Blue Dinosaur will not be liable to the Customer (or any person claiming under or through the Customer) or any third party for:
- any personal injury or death to the Customer or any third person;
- indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities;
- the loss, theft or destruction of a Radical Rewards reward, gift, offer or benefit; or
- any delay in replacing a reward, gift or benefit or unauthorised use of any reward, gift, benefit, arising out of, relating to or connected to the provision or use of the Radical Rewards Program, any reward, gift, offer or benefit or any goods or services supplied by Blue Dinosaur.
Blue Dinosaur shall not be liable to the Customer or third party for any delay or non-performance of its obligations under these Terms and Conditions arising from any cause beyond its control including, without limitation, act of God, governmental act, war, fire, flood, explosion or civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default by or act or omission of a third party provider, hosting or data centre providers or other suppliers or sub-contractors.
Blue Dinosaur expressly reserves the right to change the Radical Rewards program elements (including, but not limited to, the Radical Rewards tiers, expiry dates or the way in which Radical Rewards rewards, gifts, benefits or offers are earned and redeemed) or cease running Radical Rewards at any time (without any liability to the Customer or any third party). Blue Dinosaur will use reasonable endeavours to give advance notice to all Customers of any material changes in writing or by otherwise posting it on our website or other channels. If you do not agree to these changes, you may terminate your participation in the Radical Rewards Program by providing Blue Dinosaur with at least 30 days’ written notice after the date you received written notice of the changes or the changes were posted on our website or other social media channels.
A notice or communication shall be deemed to be given by Blue Dinosaur to you if it is sent to your email address listed in your Client file or by otherwise posting it on our website or other social media channels.
Please visit our website for the latest version of these Terms and Conditions.
You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Radical Rewards Program, your participation in the Radical Rewards Program, Radical Rewards rewards offered or any other transaction within, or arising out of, the Radical Rewards Program.
If any provision (or part of a provision) of these Terms and Conditions are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
These Terms and Conditions, and your participation in the Radical Rewards Program, is governed by and will be construed in accordance with the laws of the State of Victoria, Australia irrespective of where the application for your Client file has been completed. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions, and your participation in the Radical Rewards Program, you submit to the non-exclusive jurisdiction of the Courts in the State of Victoria.